Frequently Asked Questions
Everything you need to know before you shop
What types of soaps do you offer? +
At Soap & Flame, we specialize in artisanal soaps featuring unique scents like Happy Lemon and Norwegian Wildflowers. Each bar is crafted with quality ingredients for a memorable shower or bath experience.
How do I care for my artisanal soaps? +
To keep your soap in great condition, store it in a cool, dry place away from standing water. Letting it dry between uses helps it last longer, and a soap dish with drainage makes a real difference.
What is your return policy? +
We have a 14-day return policy. To return an item, please make sure it's in its original condition, unused, with labels and packaging intact. You can start the return process by contacting us at hello@soapandflame.com.
How long does shipping take? +
Orders are typically processed within 1-2 business days. Once shipped, you can expect your order to arrive in 3-5 business days. We offer flat rate shipping of $6.75 for orders under $60, and free shipping for orders over $60 within the United States.
Can I pick up my order in-store? +
Yes! You can pick up your order at our store located at 159 W Main St., Stoughton, WI. Orders can be picked up Wednesday through Friday from 10am to 4pm, Saturday 10am to 3pm. We'll send you an email when your order is ready for pickup.
What if a scent I want is sold out? +
Our soaps are handmade in small batches and need time to cure before they're ready to sell. Look for a "Notify Me" button on the product page, sign up with your email, and we'll let you know the moment it's back in stock.
Do you list ingredients? +
Yes! Every product page includes a full ingredients list, so you can check exactly what's in each bar or bottle before you buy.
What should I do if my order arrives damaged? +
Please inspect your order as soon as it arrives. If anything is damaged, contact us right away at hello@soapandflame.com so we can make it right.
Do you offer gift cards? +
Yes! We offer gift cards good for both online orders and in-store purchases at our Stoughton location. Buy one online and it's delivered straight to the recipient's inbox with a redemption code, or pick one up in store with a receipt that has a scannable barcode for easy checkout. Either way, it's a great way to let someone choose their own favorite scent.
How can I contact you for more questions? +
If you have any further questions or need assistance, feel free to reach out to us via email at hello@soapandflame.com. We're here to help!